PRIVACY POLICY

AZUREN is an Australian online coffee brand. When we say “we”, “us” or “our”, we mean AZUREN. This policy covers personal information collected through azuren.com.au and related contact channels such as email.

Depending on how you use AZUREN, we may collect:

• your name and email address
• delivery and billing details when you place an order
• order contents, order numbers and related order notes
• messages you send through our contact form or email
• limited technical information such as browser type, device type and general pages visited

We only ask for what we reasonably need to respond to you, fulfil an order or operate the website.

We use personal information to:

• respond to enquiries and provide customer support
• process, fulfil and communicate about orders
• operate, maintain and improve the website
• meet legal, accounting and record-keeping obligations

We do not sell your personal information.

If you use the contact form, we collect the details you submit so we can read and reply to your enquiry. Contact-form submissions are not added to a marketing mailing list.

When you place an order, we and our service providers may collect the details needed to process and deliver it. Payments are processed by a third-party payment provider. AZUREN does not store complete payment card numbers.

Our website may record limited technical and usage information to keep the site working and to understand, in general terms, how it is used. We do not currently run a separate advertising tracking programme. If we introduce analytics tools, this policy will be updated.

We may use trusted third-party providers to host the website, send email, process payments, fulfil orders and provide related services. Those providers only receive the information needed to perform their role, and they handle it according to their own privacy practices and applicable law.

We do not use the contact form as a marketing signup. If we send marketing email in future, we will only do so with an appropriate lawful basis, and you will be able to opt out.

The website may use cookies or similar technologies that are needed for the site to function. If we introduce additional cookies, such as analytics cookies, this policy will be updated.

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. No method of online transmission or storage is completely secure.

You can ask for access to, or correction of, personal information we hold about you by emailing azurenau@gmail.com. We may need to verify your request before we respond.

We may update this policy from time to time. The latest version will be published on this page with an updated date.

For privacy questions, email azurenau@gmail.com.