RETURNS & REFUNDS

Coffee is a consumable food product. Change-of-mind returns may be considered where the product is unopened, unused and still in its original condition. Whether we can accept a return can depend on the condition of the goods and whether they remain suitable for resale.

Please contact us before sending anything back. Return details will be provided if a return is approved. We do not publish a return address here because our fulfilment arrangements may change.

If your order arrives damaged, incomplete or is not what you ordered, email azurenau@gmail.com as soon as you can. Please include:

• your order number
• a short description of the issue
• photos where they help show the damage or the items received

We will look into it and tell you what happens next.

If you believe a product is faulty, contact us with the same details above. We will assess the issue and discuss a repair, replacement, refund or other remedy where one is due.

Email azurenau@gmail.com. Include your order number whenever you have one, so we can find the order quickly.

Where a refund is due, we will process it using the original payment method where possible. The time it takes to appear can depend on your bank or payment provider.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you have under the Australian Consumer Law that cannot lawfully be excluded. If there is any inconsistency between this page and those rights, your statutory rights prevail.